1. General support
For account access, campaign, reward or withdrawal questions, open a ticket through the Support Center. This creates a trackable case and avoids exposing sensitive details in public messages.
2. Grievance Officer
Name/role: Grievance Officer
The grievance channel may be used for unresolved platform complaints, alleged policy violations, consumer concerns or escalation after a support response.
3. Privacy contact
Name/role: Privacy Contact
4. What to include
- Your account email and ticket, campaign, withdrawal or transaction code.
- A clear description, relevant date and the resolution requested.
- Evidence that does not expose passwords, one-time codes or complete bank credentials.
- Whether the issue has already been raised with Support.
We may request identity verification before discussing account or personal-data details. Response times depend on complexity, verification and applicable law.